Energy Efficiency Customer Support Specialist

4 weeks ago


Florida, United States Clearesult Full time

At CLEAResult, we're committed to creating a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and the planet. We're looking for a talented individual to join our team as an Energy Efficiency Customer Support Specialist.

This is a remote position that can be located anywhere in the US. As an Energy Efficiency Customer Support Specialist, you'll be working with utility customers to help them save money, make their homes more energy efficient, and contribute to a healthier climate.

Key Responsibilities:

  • Provide exceptional customer service and support to utility customers
  • Help customers enroll in energy efficiency programs and provide education on available options
  • Assist customers with technical issues and provide troubleshooting support
  • Work with multiple platforms and programs to provide a range of services, including customer service, visit scheduling, and program offering education
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements:

  • High School Diploma or GED (required)
  • Ability to type 35+ WPM
  • No attendance or punctuality concerns
  • Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
  • Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred

What We Offer:

  • $17 / hour + $65 / month internet stipend
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Paid vacation, sick, personal, and parental leave time
  • Paid Volunteer Time
  • Employee Recognition Program
  • Employee Assistance Program
  • Access to on-demand training courses

Remote Work Requirements:

  • We provide a laptop, software, and all necessary equipment
  • Home Internet requirements: 10 Mbps upload / 20 Mbps download / 99% latency
  • Dedicated home office space, free of personal disruptions
  • Two power connections


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