Logistics Coordinator

6 days ago


Sierra Vista, Arizona, United States Berg Enterprises, Inc Full time
Job Title: Logistics Coordinator

Berg Enterprises, Inc. is seeking a skilled Logistics Coordinator to manage the flow of information from customers to our crews in the field and help direct service calls accordingly.

Responsibilities:
  • Answer and track incoming calls and assign to appropriate person/department
  • Filter non-appointment calls and transfer to appropriate person
  • Coordinate service/remodel technician arrival times with customers
  • Manage and update customer database with complete and accurate information
  • Oversee technician daily schedules and make updates as needed
  • Respond positively to calls from customers to understand their needs and effectively schedule work orders
  • Provide exceptional customer service to customers
  • Communicate clearly and efficiently with customers and technicians
  • Accept and enter payments from customers for outstanding account balances
  • Pass along any information from tickets to the Service Manager for ordering, quoting, etc.
  • Provide various support to all departments as needed

Estimated Salary: $45,000 - $60,000 per year, depending on experience.


Requirements:
  • Bilingual (not required)
  • Excellent customer service skills
  • A self-motivated work ethic to complete tasks in a timely manner
  • The ability to manage and execute multiple tasks at the same time
  • Skills and/or experience managing a high volume of calls
  • Strong verbal skills to communicate clearly and effectively
  • Professionalism in tone and phone etiquette
  • A strong, positive attitude when working with customers and coworkers

Benefits:
Great health and dental benefits
Paid holidays
Paid vacation and sick hours
401(K)



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