Logistics Coordinator
6 days ago
Berg Enterprises, Inc. is seeking a skilled Logistics Coordinator to manage the flow of information from customers to our crews in the field and help direct service calls accordingly.
Responsibilities:
- Answer and track incoming calls and assign to appropriate person/department
- Filter non-appointment calls and transfer to appropriate person
- Coordinate service/remodel technician arrival times with customers
- Manage and update customer database with complete and accurate information
- Oversee technician daily schedules and make updates as needed
- Respond positively to calls from customers to understand their needs and effectively schedule work orders
- Provide exceptional customer service to customers
- Communicate clearly and efficiently with customers and technicians
- Accept and enter payments from customers for outstanding account balances
- Pass along any information from tickets to the Service Manager for ordering, quoting, etc.
- Provide various support to all departments as needed
Estimated Salary: $45,000 - $60,000 per year, depending on experience.
Requirements:
- Bilingual (not required)
- Excellent customer service skills
- A self-motivated work ethic to complete tasks in a timely manner
- The ability to manage and execute multiple tasks at the same time
- Skills and/or experience managing a high volume of calls
- Strong verbal skills to communicate clearly and effectively
- Professionalism in tone and phone etiquette
- A strong, positive attitude when working with customers and coworkers
Benefits:
Great health and dental benefits
Paid holidays
Paid vacation and sick hours
401(K)
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