Logistics Coordinator

3 weeks ago


Sierra Vista, Arizona, United States Berg Enterprises, Inc Full time

We are seeking a Logistics Coordinator to join Berg Enterprises, Inc. at Berg's Heating and Air Conditioning.

Job Summary

The primary objective of this position is to manage the flow of information from our customers to our crews in the field and help direct service calls accordingly.

Responsibilities
  • Communication: Answer and track incoming calls and assign to appropriate person/department
  • Filter non-appointment calls and transfer to appropriate person
  • Coordinate service/remodel technician arrival times with customers
  • Manage and update customer database with complete and accurate information
  • Oversee technician daily schedules and make updates as needed
  • Respond positively to calls from customers to understand their needs and effectively schedule work orders
  • Customer Service: Provide exceptional customer service to customers
  • Communicate clearly and efficiently with customers and technicians
  • Financial Transactions: Accept and enter payments from customers for outstanding account balances
Requirements
  • Bilingual (not required)
  • Work Habits: Excellent customer service skills, self-motivated work ethic to complete tasks in a timely manner
  • Ability to manage and execute multiple tasks at the same time
  • Technical Skills: Skills and/or experience managing a high volume of calls, strong verbal skills to communicate clearly and effectively
  • Professionalism: Professionalism in tone and phone etiquette, strong, positive attitude when working with customers and coworkers

The estimated salary range for this position is $55,000 - $65,000 per year, depending on location.


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