Customer Service Supervisor

1 month ago


Clintonville, Wisconsin, United States Fleet Farm Full time

Are you passionate about delivering exceptional customer experiences and leading a dedicated team? If you thrive in a dynamic environment and enjoy mentoring others, this role may be a perfect fit for you.

Position Overview: The Customer Service Team Lead plays a crucial role in managing Front End operations, ensuring that all customer service and cashier functions run smoothly while maintaining high standards of service.

Key Responsibilities:

  • Provide guidance and training to team members, establishing Best in Class service expectations.
  • Conduct regular observations of cashier performance to promote consistency and efficiency.
  • Proactively engage with Cashiers to address challenges and enhance customer flow.
  • Oversee the customer service desk and cash office operations, ensuring effective management.
  • Handle cash office tasks and drive improvements in cash handling procedures.
  • Assist with service desk functions, including processing returns and managing online order pickups.
  • Manage inventory and ordering of customer service supplies.
  • Ensure that checkout lines remain efficient, with no more than three customers waiting.
  • Supervise the timely collection of shopping carts.
  • Maintain cleanliness and organization in restrooms and customer service areas.
  • Act as the final authority on cashier empowerment and lane inquiries, providing coaching and training as needed.
  • Promote customer loyalty programs and company initiatives positively.
Qualifications:
  • High School Diploma or GED is preferred.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • At least two years of experience in retail management or supervisory roles is preferred.
  • Demonstrated ability to lead, coach, and foster relationships in a fast-paced environment.
  • Capable of motivating a diverse team of full-time and part-time members.
  • Proven decision-making skills and the ability to implement effective solutions.
  • Strong multitasking abilities and adaptability in a rapidly changing setting.
  • Comfortable with training and communicating effectively with team members.
Equal Opportunity Employer: Fleet Farm is committed to providing equal employment opportunities to all applicants, regardless of race, color, sex, gender, ethnicity, religious creed, national origin, age, disability, sexual orientation, or any other status protected by law. We are dedicated to accommodating individuals with disabilities throughout the application process.

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