Customer Service Supervisor
1 month ago
Are you passionate about delivering exceptional customer experiences and leading a dedicated team? If you thrive in a dynamic environment and enjoy mentoring others, this role may be the perfect fit for you.
The Customer Service Team Lead plays a crucial role in managing Front End operations, which encompasses all aspects of Customer Service, Cashier functions, cart retrieval, and maintaining a clean and welcoming front-end area.
Key Responsibilities:
- Provide guidance and coaching to establish and uphold Best in Class standards for customer service.
- Conduct daily evaluations of cashier performance to ensure the effectiveness and consistency of service delivery.
- Proactively engage with Cashiers to identify challenges and offer support to maintain efficient service flow.
- Oversee the customer service desk and cash office operations, ensuring smooth functionality.
- Manage cash office tasks and implement improvements in cash handling procedures.
- Assist with various service desk functions, including processing returns, issuing rain checks, and managing Buy Online Pick Up In Store orders.
- Handle the ordering and inventory management of customer service supplies.
- Ensure that cash register lines do not exceed three customers at any time.
- Facilitate the timely collection of shopping carts from the store.
- Maintain cleanliness and organization in restrooms and customer service areas.
- Act as the final authority on cashier empowerment and lane inquiries, providing coaching and training as needed.
- Promote Fleet Farm's customer loyalty initiatives, credit card offerings, and other company programs.
- High School Diploma or GED is preferred.
- Availability to work a flexible schedule, including days, nights, weekends, and holidays is essential.
- A minimum of 2 years of experience in retail management or supervisory roles is preferred.
- Demonstrated ability to lead, mentor, and foster relationships in a fast-paced environment.
- Capability to motivate a diverse team of full-time and part-time members.
- Proven decision-making skills and ability to implement effective solutions.
- Strong multitasking abilities and adaptability in a rapidly changing environment.
- Comfortable with communication and training responsibilities.
Fleet Farm is committed to providing equal employment opportunities to all applicants, ensuring fair consideration regardless of race, color, sex, gender, ethnicity, religious beliefs, national origin, age, disability, sexual orientation, or any other status protected by law. We are dedicated to accommodating individuals with disabilities during the application process, as required by applicable laws.
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