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Customer Service Supervisor

1 month ago

Zanesville, Ohio, United States Spectrum Full time
Customer Service Supervisor

We are seeking a skilled Customer Service Supervisor to join our team at Spectrum. As a key member of our customer experience team, you will be responsible for resolving service-related issues and providing exceptional support to our customers.

Key Responsibilities:

  • Resolve customer complaints and issues in a timely and professional manner
  • Provide guidance and support to customer service representatives
  • Develop and implement process improvements to enhance customer satisfaction
  • Collaborate with cross-functional teams to drive business results

Requirements:

  • 2+ years of experience in customer service or a related field
  • Proven track record of resolving complex customer issues
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment

About Spectrum:

Spectrum is a leading provider of internet, TV, and phone services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.