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Customer Service Supervisor
2 months ago
We are seeking a skilled Customer Service Supervisor to join our team at Spectrum. As a key member of our customer experience team, you will be responsible for resolving service-related issues and providing exceptional support to our customers.
Key Responsibilities:
- Resolve customer complaints and issues in a timely and professional manner
- Provide guidance and support to customer service representatives
- Develop and implement process improvements to enhance customer satisfaction
- Collaborate with cross-functional teams to drive business results
Requirements:
- 2+ years of experience in customer service or a related field
- Proven track record of resolving complex customer issues
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment
About Spectrum:
Spectrum is a leading provider of internet, TV, and phone services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.