Customer Service Representative
1 month ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at InnVite Hospitality.
Key Responsibilities:
- Process guest arrivals and departures, ensuring a seamless and welcoming experience.
- Manage online and phone reservations, providing accurate and timely information to guests.
- Verify guest credit card information and process payments in a secure and efficient manner.
- Register guests, collecting necessary contact details and stay information.
- Assign rooms and provide guests with information about hotel amenities and services.
- Respond to guest complaints in a professional and timely manner, resolving issues to their satisfaction.
- Liaise with housekeeping staff to ensure rooms are clean and well-maintained.
- Confirm group reservations and arrange personalized services for VIP guests.
- Upsell additional facilities and services to enhance the guest experience.
- Maintain accurate records of bookings and payments.
Requirements:
- Availability to work at least one weekend day.
- Flexibility to work in 1st, 2nd, or 3rd shift.
About Us:
InnVite Hospitality is a leading provider of hospitality services, committed to delivering exceptional guest experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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