Customer Service Representative

1 month ago


Zanesville, Ohio, United States InnVite Hospitality Full time
Job Overview

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at InnVite Hospitality.

Key Responsibilities:

  • Process guest arrivals and departures, ensuring a seamless and welcoming experience.
  • Manage online and phone reservations, providing accurate and timely information to guests.
  • Verify guest credit card information and process payments in a secure and efficient manner.
  • Register guests, collecting necessary contact details and stay information.
  • Assign rooms and provide guests with information about hotel amenities and services.
  • Respond to guest complaints in a professional and timely manner, resolving issues to their satisfaction.
  • Liaise with housekeeping staff to ensure rooms are clean and well-maintained.
  • Confirm group reservations and arrange personalized services for VIP guests.
  • Upsell additional facilities and services to enhance the guest experience.
  • Maintain accurate records of bookings and payments.

Requirements:

  • Availability to work at least one weekend day.
  • Flexibility to work in 1st, 2nd, or 3rd shift.

About Us:

InnVite Hospitality is a leading provider of hospitality services, committed to delivering exceptional guest experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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