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Senior Vice President of Technology Operations
2 months ago
Wedbush Securities stands as one of the leading securities firms and investment banks in the United States. We are dedicated to delivering innovative financial solutions through our various divisions, including Wealth Management, Capital Markets, Futures, and Advanced Clearing & Prime Services. With our headquarters in Los Angeles, California, and a network of over 100 offices nationwide, we pride ourselves on our commitment to providing exceptional, tailored service that drives our continuous growth.
Position Overview
The Vice President of Technology Operations and Incident Response plays a crucial role in the operational and client service framework at Wedbush. This position is responsible for strategic planning, ongoing enhancements, and managing daily responses to technology-related incidents. The VP will lead a team focused on addressing technology events that affect our operations and will oversee both internal and external communications during these incidents.
Key Responsibilities
- Oversee the complete incident management lifecycle, from detection to resolution and subsequent analysis.
- Assess and categorize incidents based on their severity and impact on business functions.
- Collaborate with internal IT teams and external partners to ensure swift incident resolution.
- Keep all stakeholders updated with regular communications regarding incident status and resolution efforts.
- Implement and manage incident management tools and systems to enhance operational efficiency.
- Conduct root cause analyses for significant incidents and develop preventive strategies to reduce future occurrences.
- Revise and maintain incident management policies, procedures, and documentation.
- Provide support and guidance to IT teams during incident response initiatives.
- Monitor incident trends and identify areas for process improvement.
- Work in conjunction with other IT service management functions, such as problem and change management, to ensure cohesive operations.
- Perform additional tasks and responsibilities as assigned.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Proven experience in IT incident management or a similar role within the IT and Financial sectors.
- In-depth knowledge of ITIL incident management processes and best practices.
- Strong analytical and problem-solving skills, particularly in high-pressure situations.
- Excellent communication and interpersonal abilities, skilled in engaging stakeholders at all levels.
- Familiarity with incident management tools and systems.
- Understanding of service management frameworks like ITIL.
- Experience with IT service management software, such as ServiceNow.
- Able to work independently as well as collaboratively within a team.
What We Offer
As part of our comprehensive compensation package, Wedbush Securities provides a variety of benefits to our employees, including:
- Comprehensive medical, dental, and vision insurance with multiple plan options.
- Health Savings Account (HSA) with company contributions.
- Flexible Spending Accounts (FSA) for traditional and dependent care.
- Pre-Tax Commuter Benefits.
- 401(k) plan with competitive discretionary matching and profit-sharing contributions.
- Tuition reimbursement up to $5,250 per year.
- Paid vacation, sick leave, holidays, and volunteer time off.
- Paid leave for parental bonding, jury duty, military service, and disability.
- FINRA and professional license sponsorship.
- Charitable donation matching contributions.
- Travel and employee assistance programs, along with employee discount opportunities.
- Discretionary compensation based on individual and company performance.
At Wedbush, we believe that a diverse and inclusive workforce fosters innovation, enhances colleague satisfaction, and improves client service. We strive to create a culture of inclusion where all employees are valued for their unique contributions and provided equal opportunities for success.