Head of Product Design

22 hours ago

Richardson Texas, United States Lennox International Full time
About the Role

We are seeking an experienced and visionary Head of Product Design to lead the development of our consumer and commercial HVAC controllers and connected software solutions. As a key member of our product leadership team, you will be responsible for establishing a strategic, user-centric design practice that drives customer satisfaction and shapes the future of our products.

Key Responsibilities
  • Establish and lead an in-house product design and user research practice, including hiring, managing, and mentoring a team of designers.
  • Oversee the design of Lennox's consumer-facing HVAC controllers and mobile applications, collaborating closely with engineering and product management teams.
  • Define the overall user experience vision, design roadmap, and quality standards for Lennox's connected home products.
  • Manage and evaluate the design work currently handled by external vendors and transition duties to an internal design and research practice to control quality, drive down costs, and increase internal design ownership.
  • Drive an evidence-driven, iterative design process to deliver innovative, best-in-class experiences for homeowners, installers, and channel partners.
  • Owning the creation of research-based user personas to inform product decisions and ensure we're building the right thing and building the thing right.
  • Building and maintaining a robust design system to ensure consistency, efficiency, and scalability across Lennox's product portfolio.
  • Fostering strong cross-functional partnerships with marketing, engineering, product, and other key stakeholders.
Requirements
  • 15+ years of experience in product design, with a track record of building and managing design teams and driving strategic business initiatives.
  • Deep expertise in design thinking, user research, interaction design, and visual design.
  • Demonstrated ability to collaborate effectively with cross-functional partners, including marketing, engineering, and product management.
  • Experience recruiting and managing high-performing, distributed design teams including in-house and contract resources.
  • Familiarity with agile software development processes and the ability to integrate design into an iterative delivery model.
  • Experience working with waterfall hardware and mechanical design and development practices and have experience meshing agile design practices with waterfall practices.
  • Strong understanding of the interplay between hardware and software design, particularly in the connected home/IoT space.
  • Exceptional facilitation skills to help product teams align on the target audience, customer journey, success metrics, constraints, and scope of work.
  • Ability to travel and collaborate in person with cross-functional partners.
  • Excellent communication and presentation skills, with the ability to evangelize an experience vision and the purpose & value of the design function to technical and business stakeholders.

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