IT Support Specialist

4 weeks ago

Denver, Colorado, United States Vaco Full time

Department: Information Technology

Reports to: Director of Information Technology

Position Overview

The IT Support Specialist is responsible for delivering technical assistance for IT operations and technology users at the corporate office(s).

Key Responsibilities

  • Offer exceptional support to technology users, ensuring superb customer service and timely resolution of all support issues by collaborating with other departments as necessary.
  • Address IT support requests by diagnosing and resolving PC hardware, software, and mobile device challenges. This includes tasks such as configuring user access to printers, setting up email accounts, enabling multifactor authentication (MFA), and troubleshooting basic application and infrastructure issues.
  • Assist in IT operations by repairing and replacing malfunctioning hardware, identifying and rectifying network problems, and troubleshooting teleconferencing equipment.
  • Resolve basic connectivity challenges, including corporate Wi-Fi connections, LAN Ethernet issues, and remote access VPN.
  • Procure necessary hardware and software to meet business requirements.

Required Qualifications

  • A college degree in a relevant field or two years of applicable experience in network and computer hardware configuration, troubleshooting, or support roles.
  • Strong verbal and written communication skills suitable for a customer-facing position.
  • Meticulous attention to detail with the ability to prioritize, manage, and resolve multiple concurrent support requests efficiently.
  • Proven ability to work independently while performing tasks and being an effective team player.

Preferred Technical Skills

  • Experience with Windows 10/11 configuration and support.
  • Familiarity with Windows server environments and Microsoft Active Directory functionalities.
  • Knowledge of cloud solutions, particularly Microsoft 365.
  • Basic understanding of networking principles (IP subnets, DNS, DHCP, etc.).
  • Experience with Cisco switches is a plus but not mandatory.

Vaco is committed to fostering a diverse workplace and strongly encourages applications from women, people of color, LGBTQ+ individuals, people with disabilities, ethnic minorities, foreign-born residents, and veterans.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, religion, national origin, age, disability, veteran status, or any other protected characteristics as required by law.

Vaco LLC and its affiliates are dedicated to the full inclusion of all qualified individuals. We will ensure that persons with disabilities are provided reasonable accommodations as needed during the application or interview process.

Privacy Notice

Vaco respects your privacy and is committed to providing transparent notice of our policies.

Pay Transparency Notice

Compensation for this role is determined by various factors, including individual skills, experience, training, and geographic considerations.

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