Customer Care Coordinator

1 week ago


West Chester, Pennsylvania, United States Applebrookinn Veterinary Center and Pet Resort Full time
Job Overview

Benefits:

  • 401(k) matching
  • Performance-based bonuses
  • Company events
  • Competitive salary structure
  • Dental coverage
  • Employee discounts
  • Health insurance
  • Advancement opportunities
  • Paid time off
  • Profit sharing plans
  • Training and development programs
  • Vision coverage

Position Summary:

Applebrook Inn Veterinary Center and Pet Resort is a comprehensive animal care establishment situated on nearly 10 acres in scenic West Chester, Pennsylvania, providing veterinary services, boarding, grooming, daycare, and training. We are in search of a qualified individual to contribute to our rapidly expanding facility.


Key Responsibilities:
  • Professionally manage incoming phone inquiries
  • Prioritize communications based on urgency
  • Input medical data accurately
  • Coordinate appointment scheduling for both the veterinary center and pet resort
  • Oversee client flow from check-in to check-out
  • Ensure client and patient information is current (e.g., vaccination records)
  • Communicate with clients regarding any delays and the health status of pets
  • Handle interactions with potentially distressed or frustrated clients with patience
  • Process payments and conduct end-of-day reconciliation
  • Assist in maintaining cleanliness in the facility, including reception and lobby areas, and perform cleaning tasks as necessary.

Qualifications:
  • Basic computer proficiency, including familiarity with Windows and practice management software
  • Understanding of veterinary procedures and terminology is essential
  • Ability to lift up to 50 lbs
  • Genuine passion for animal care
  • Strong interpersonal skills to engage with clients professionally
  • Excellent telephone communication skills
  • Demonstrated patience in client interactions
  • Outstanding organizational abilities
  • Minimum of 1 year in customer service (Required)
  • Minimum of 1 year in a receptionist role (Required)
  • Experience in veterinary reception is preferred

Compensation and Benefits Overview:
  • Competitive starting salary based on experience
  • Paid Time Off (PTO)
  • Discounted veterinary services for employees' pets
  • Reduced rates for boarding and daycare services
  • Health insurance with employer contribution
  • Dental and vision insurance
  • Disability coverage
  • 401(k) plan with employer matching

Work Schedule:
  • 35-40 hours per week
  • Day shifts, including weekends and potential overtime

Education and Experience:
  • High school diploma or equivalent (Preferred)
  • 1 year of customer service experience (Preferred)
  • 1 year of receptionist experience (Preferred)

Work Environment:

In-person role within a dynamic veterinary and pet care setting.



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