Customer Service Representative

2 weeks ago

Baltimore, Maryland, United States Scopeair Full time

**Job Summary**

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Scopeair. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns, and ensuring their overall satisfaction with our banking services.

Key Responsibilities:

  • Provide a wide range of financial services to clients, including opening and closing deposit accounts, processing loan transactions, and assisting with account questions.
  • Answer questions regarding banking services and perform various account maintenance tasks.
  • Serve as a source of information and guidance to our teller staff.
  • Cross-sell banking services and perform related clerical functions as required.
  • Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, and checkbook balancing.
  • Review, complete, and assist clients with basic lending applications, including consumer loans and personal loans.
  • Process wire transfers within designated authority.
  • Process loan Visa credit applications and Checkline applications.
  • Assist or refer clients with any questions or problems that arise.
  • Respond to clients with inquiries and transaction requests made by phone, mail, and website.
  • Assist branch management with daily branch operations duties, such as pulling customer reports and gathering data as needed.
  • Assist with teller line coverage as staffing levels demand.
  • Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling, and mitigating departmental and enterprise-wide risks.
  • Maintain awareness of and adherence to banking compliance requirements and risk management concepts, expectations, policies, and procedures, and apply them to daily tasks.
  • Deliver a consistent, high level of service within our Service Excellence standards.
  • Other duties as assigned.
  • Review, complete, and assist clients with intermediate lending applications, including mortgage and HELOC.
  • Independently research and resolve account issues.

Requirements:

  • Thorough understanding of banking products and services.
  • Familiarity with banking and branch functions, policies, and procedures.
  • Strong oral and/or written communication skills.
  • Well-organized.
  • Ability to maintain an effective workflow.
  • Able to work well under pressure and in a fast-paced environment.
  • Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications.
  • Must possess a High School Diploma or equivalent.
  • Two or more years of teller experience preferred.
  • Thorough understanding of Scopeair guidelines, policies, and procedures.

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