Customer Solutions Representative

2 weeks ago


Denver, Colorado, United States BCforward Full time
Job Title: Customer Solutions Representative

BCforward is seeking a highly motivated Customer Solutions Representative to join our team. As a Customer Solutions Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Validate customer entitlement and log cases for routing or dispatching end-users to the proper resources.
  • Monitor service events through completion for compliance.
  • Manage service requests of customers through different access channels.
  • Review customer feedback related to customer entitlement and case management, and analyze statistics related to customer access and case management.
  • Provide resolution and feedback based on analysis.
  • Participate in projects for process or quality improvements.
  • Work with escalated customers and recommend actions in post-incident reviews.
Requirements:
  • High school education or equivalent.
  • Typically requires 3-5 years of general experience, or equivalent combination of experience and college-level education.
Preferred Qualifications:
  • Superior communication skills, both written and verbal.
  • Experience in customer-facing roles, either remote or face-to-face.
  • Understanding of internal processes and tools.
  • Computer proficiency.
  • Problem-solving skills.
  • Accuracy in data entry.
  • Excellent fluency in the language to be supported.
About BCforward:

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.

We are an equal opportunity employer and welcome applications from diverse candidates. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum.



  • Denver, Colorado, United States Recovery Monitoring Solutions LLC Full time

    Job Title: Customer Service RepresentativeRecovery Monitoring Solutions LLC is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for administering drug testing, installing and managing electronic devices, and providing exceptional customer service to...


  • Denver, Colorado, United States Sharp Solutions, Inc. Full time

    Job Title: Customer Service RepresentativeSharp Solutions, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:Provide USGS Online Support to...


  • Denver, Colorado, United States Sharp Solutions, Inc. Full time

    Job Title: Customer Service RepresentativeSharp Solutions, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide online support to...


  • Denver, Colorado, United States Professional Career Solutions Full time

    Customer Service Representative Job DescriptionWe're seeking a skilled Customer Service Representative to join our team at Professional Career Solutions. As a Customer Service Representative, you will be responsible for delivering exceptional customer service through customer interaction and appropriate product delivery.Key Responsibilities:Conduct routine...


  • Denver, Colorado, United States Sharp Solutions, Inc. Full time

    Job Title: Customer Service RepresentativeSharp Solutions, Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales support team, you will provide exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:Provide online support to...


  • Denver, Colorado, United States Sharp Solutions, Inc. Full time

    Job Title: Customer Service RepresentativeSharp Solutions, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:Provide USGS Online Support to...


  • Denver, Colorado, United States Lifeway Mobility Holdings LLC Full time

    Job Title: Customer Service Representative - Accessibility Solutions SpecialistLocation: Denver, CO, USAJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Lifeway Mobility Holdings LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers,...


  • Denver, Colorado, United States Judy Ahart - State Farm Agent Full time

    Customer Service RepresentativeJoin our team as a Customer Service Representative and play a key role in delivering exceptional client experiences that drive the growth of our successful insurance agency. As a member of our team, you will have the opportunity to enhance your career while resolving customer inquiries, coordinating with other agency team...


  • Denver, Colorado, United States Ferrellgas Full time

    Customer Service Representative Job DescriptionFerrellgas is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This is a seasonal position, and you will be working from home.Responsibilities:Provide customer service to clients...


  • Denver, Colorado, United States PostScan Mail Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our business development representatives and respond to customer and prospect inquiries. The ideal candidate will possess excellent communication skills, be patient, empathetic, and passionately...


  • Denver, Colorado, United States PostScan Mail Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our business development representatives and respond to customer and prospect inquiries. The ideal candidate will possess excellent communication skills, be patient, empathetic, and passionately...


  • Denver, Colorado, United States PostScan Mail Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a skilled Customer Service Representative to provide exceptional support to our business development representatives and respond to customer and prospect inquiries. The ideal candidate will possess excellent communication skills, be patient, empathetic, and passionately...


  • Denver, Colorado, United States Diversified Full time

    Unlock Your Potential as a Business Development RepresentativeJoin Diversified, a global organization serving local needs, as a Business Development Representative for our Smart Workplace Solutions team. We're seeking a driven and results-oriented individual to help us grow our Enterprise Client Portfolio.As a Business Development Representative, you'll be...


  • Denver, Colorado, United States BROTHERS PLUMBING AND HEATING INC Full time

    Job Title: Customer Service RepresentativeBrothers Plumbing and Heating Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction.Key Responsibilities:Answer customer...


  • Denver, Colorado, United States Lincare Holdings Full time

    Job Title: Customer Service RepresentativeAt Lincare Holdings, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will play a vital role in facilitating patient care and working closely with medical professionals and physicians.Key Responsibilities:Collaborate with clinical, sales, and...


  • Denver, Colorado, United States Ferrellgas Full time

    Customer Service RepresentativeFerrellgas is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Denver, Colorado, United States Endeavor Exteriors Inc Full time

    {"title": "Call Center Representative", "description": "Key ResponsibilitiesAs a Call Center Representative at Endeavor Exteriors Inc, you will be responsible for handling a large volume of inbound and outbound calls in a timely manner. You will follow communication scripts and use knowledge of the company's products and services to identify customer needs,...


  • Denver, Colorado, United States Lifeway Mobility Holdings LLC Full time

    Customer Service RepresentativeLifeway Mobility Holdings LLC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...


  • Denver, Colorado, United States Elevance Health Full time

    Job Title: Customer Care Representative II/IIIWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative II/III. In this role, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional...


  • Denver, Colorado, United States Transdev Full time

    About TransdevCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Transdev. As a Customer Service...