Service Coordinator

7 days ago


Toulouges, Occitanie, United States TURNER'S CONSUMER SERVICE, INC. Full time

Turner's Consumer Service, Inc. is a leading appliance service company seeking an organized and efficient Service Coordinator to join our team.

The ideal candidate will be responsible for managing the scheduling and workflow of our service technicians, ensuring timely and effective service calls. You will be the first point of contact for customers and must have excellent communication skills, including the ability to de-escalate difficult situations.

Key Responsibilities:

Customer Communication:

Answer incoming phone calls and schedule service appointments efficiently.

Manage customer expectations regarding service call timing, technician arrival, and service scope.

Address and resolve customer concerns or complaints, ensuring customer satisfaction.

Technician Scheduling & Management:

Assign service calls to technicians based on their location, skill set, and the complexity of the job (e.g., compressor repairs, two-man calls).

Monitor technician locations and availability throughout the day to optimize scheduling and minimize delays.

Adjust schedules in real-time to accommodate emergencies, cancellations, or additional service needs.

Service Coordination:

Track the type of service calls to ensure proper time allocation and resources (e.g., lengthier jobs like compressor repairs vs. quicker fixes).

Ensure that technicians have the correct information and resources for each call, including customer history and job requirements.

Benefits:

A competitive salary of $45,000 - $60,000 per year, commensurate with experience, and benefits package including 401(k) matching, paid time off, and free uniforms.



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