Customer Service Scheduling Specialist
3 weeks ago
Turner's Consumer Service, Inc. is a leading appliance service company seeking a highly skilled Customer Service Scheduling Specialist to join our team.
The ideal candidate will be responsible for coordinating the scheduling and workflow of our service technicians, ensuring timely and effective service calls. This role requires exceptional communication skills, including the ability to de-escalate difficult situations and manage customer expectations.
Key Responsibilities:
Customer Communication:
Answer incoming phone calls and schedule service appointments efficiently.
Manage customer expectations regarding service call timing, technician arrival, and service scope.
Address and resolve customer concerns or complaints, ensuring customer satisfaction.
Benefits:
A competitive salary of $45,000 - $60,000 per year, commensurate with experience, and benefits package including 401(k) matching, paid time off, and free uniforms.
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