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Client Account Associate

1 month ago


Houston, Texas, United States alliantgroup, LP Full time
Alliantgroup, LP: A Leader in Middle Market Consulting

We are a national consulting firm dedicated to strengthening American businesses. Our mission is to hire talented individuals who share our passion for making a difference. If you're passionate about delivering exceptional client service and resolving complex issues, we want to hear from you.

Job Summary:
We are seeking a Client Account Associate to join our team. In this role, you will be responsible for ensuring that all clients receive exceptional service throughout their engagement with our firm. You will use proven strategies to contact clients via telephone to collect on outstanding receivables, create organic Raving Fans by delivering an A+ client experience, and document client calls and action items for the sales team.

Responsibilities:
  • Use proven strategies to contact clients via telephone to collect on outstanding receivables
  • Create organic Raving Fans by delivering an A+ client experience
  • Document client calls and action items for the sales team
  • Create solutions for client questions/issues
  • Create account reconciliations for services rendered on projects
  • Conduct research for issues concerning client billing
  • Partner with internal business colleagues on strategy and approach as warranted
  • Foster an environment of teamwork; share ideas/suggestions to raise the bar of excellence with each client interaction
Qualifications:
  • Four-year degree preferred
  • 1+ year of related client service experience
  • Meticulous attention to detail with strong organizational skills
  • Excellent communication skills and a desire to serve clients
  • Proficient in Microsoft Word