Client Account Associate

1 month ago


Houston, Texas, United States alliantgroup, LP Full time
About the Role

We are seeking a highly motivated and detail-oriented Client Account Associate to join our team at alliantgroup, LP. As a Client Account Associate, you will play a critical role in ensuring that our clients receive exceptional service throughout their engagement with our firm.

Key Responsibilities
  • Contact clients via telephone to collect on outstanding receivables using proven strategies
  • Create organic Raving Fans by delivering an A+ client experience
  • Document client calls and action items for sales team
  • Create Solutions for client questions/issues
  • Create account reconciliations for services rendered on projects
  • Conduct research for issues concerning client billing
  • Partner with internal business colleagues on strategy and approach as warranted
  • Foster an environment of teamwork; share ideas/suggestions to raise the bar of excellence with each client interaction
Requirements
  • Four-year degree preferred
  • 1+ year of related client service experience
  • Meticulous attention to detail with strong organizational skills
  • Excellent communication skills and a desire to serve clients
  • Proficient in Microsoft Word


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