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Customer Service Specialist

2 months ago

Memphis, Tennessee, United States Baptist Memorial Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team at Baptist Memorial Health Care. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service to patients, insurance companies, and other stakeholders.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Process and manage insurance claims, including billing and follow-up
  • Communicate with patients and insurance companies to resolve billing and payment issues
  • Review and process accounts for accuracy and completeness
  • Collaborate with other departments to ensure seamless customer service
Requirements
  • High school diploma or equivalent required; some college or associate degree preferred
  • Minimum 1 year of experience in customer service or insurance claims processing
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
Preferred Qualifications
  • Knowledge of insurance billing and collections
  • Experience with medical terminology and coding
  • Ability to work in a team environment and provide excellent customer service
About Baptist Memorial Health Care

We offer a competitive salary and benefits package, including paid vacation and continuing education opportunities. Our team is dedicated to providing exceptional patient care and service, and we are committed to making a positive impact in our community.