Customer Service Representative

3 weeks ago


Memphis, Tennessee, United States Corky's Barbecue Full time
About the Role

Corky's Barbecue is seeking a highly motivated and customer-focused Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and ensuring their satisfaction with our products and services.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to their problems in a timely and professional manner.
  • Order Taking: Take orders from customers over the phone, via mail, or in-person, and process them accurately and efficiently.
  • Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences, and providing personalized service to meet their expectations.
  • Communication: Communicate effectively with customers, colleagues, and management, using clear and concise language, and active listening skills.
  • Problem Solving: Identify and resolve customer complaints and issues in a fair and timely manner, using problem-solving skills and knowledge of our products and services.
Requirements
  • Previous Experience: 1 year of experience in a customer support role, preferably in the food service industry.
  • Communication Skills: Strong phone and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Customer Focus: A customer-focused mindset, with the ability to understand and meet the needs of our customers.
  • Adaptability: Ability to adapt to different personality types, and work effectively in a fast-paced environment.
  • Technical Skills: Proficient in Microsoft Office, and able to learn our systems and processes quickly.
Working Conditions

This is a part-time/variable hour position, requiring evening, morning, and mid-day shifts, including weekends and holidays. The ideal candidate will be flexible and able to work a variable schedule, with a minimum of 20 hours per week.



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