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Lead Clinical Operations Manager, RN

2 months ago

Portland, Maine, United States Spectrum Healthcare Partners Full time
Job Overview

COMPANY BACKGROUND
Spectrum Healthcare Partners stands as Maine's foremost multi-specialty, physician-owned and directed organization, encompassing over 200 medical professionals across various specialties including anesthesiology, orthopaedics, pain management, pathology, radiation oncology, radiology, and vascular & interventional services. The organization extends its services to numerous hospitals throughout Maine and eastern New Hampshire.


POSITION OVERVIEW

The Senior Clinical Manager is accountable for overseeing all operational facets of clinical services, which include workflow management, staffing, and financial performance within the Clinic and Ambulatory Surgery Center (ASC). The role aims to ensure the delivery of efficient, effective, safe, and comprehensive patient care while achieving organizational goals. This position fosters a collaborative atmosphere by working closely with management and physician leadership on strategic initiatives and ongoing quality enhancement.


SUPERVISORY RESPONSIBILITIES

Oversees Clinic Supervisors, Advanced Practice Providers (APPs), and the ASC Manager.


KEY FUNCTIONS
  1. Coordinates and directs patient care services; evaluates all aspects of care delivery.
  2. Provides clinical leadership and oversight to staff; ensures adherence to clinical practice and quality management standards.
  3. Demonstrates effective delegation and coordination of tasks within the clinic and ASC.
  4. Establishes expectations and exemplifies behaviors that reflect service excellence.
  5. Assesses staffing requirements based on patient care needs and operational demands.
  6. Collaborates with physicians and staff to enhance customer service and patient satisfaction.
  7. Offers guidance on complex clinical scenarios with composure and confidence.
  8. Exhibits strong leadership through effective communication and interpersonal skills.
  9. Delegates responsibilities appropriately based on staff capabilities.
  10. Supports staff in adapting to changes and fosters a positive work environment.
  11. Ensures compliance with policies and regulatory standards, leading safety and quality initiatives.
  12. Participates in the recruitment and onboarding of qualified candidates.
  13. Manages employee performance through continuous coaching and development.
  14. Acts as a resource for ASC Supervisors.
  15. Addresses performance issues effectively, collaborating with Human Resources as necessary.
  16. Maintains effective communication and accountability for clinical operations.
  17. Builds productive relationships with divisional management and corporate services.
  18. Encourages teamwork and collaboration across the organization.
  19. Monitors budget allocations and resource planning.
  20. Ensures a safe environment to minimize infection risks.
  21. Maintains accurate and timely documentation.
  22. Upholds confidentiality standards.
PRIMARY DUTIES
  • Participates in practice meetings as required.
  • Collaborates with Supervisors to develop and schedule departmental meetings.
  • Conducts ongoing program assessments and performance monitoring.
  • Completes special projects as assigned by the Practice Director.
  • Interprets and applies organizational policies and procedures.
  • Tracks and reports time and attendance accurately.
  • Demonstrates professionalism and promotes a positive work culture.
  • Maintains required licensure and engages in professional development.
  • Stays informed on current patient care issues.
  • Supports business initiatives and strategies.
  • Leads inquiries into incidents and injuries.
  • Performs additional duties to ensure clinic efficiency.
  • Promotes a cooperative and positive team environment.
  • Proactively identifies and addresses potential safety issues.
  • Advocates for the Company's mission, vision, and values.

QUALIFICATIONS
  • RN degree from an accredited nursing school; BSN preferred.
  • Active State of Maine Nursing license or eligibility for licensure.
  • Minimum of 3 years nursing experience with prior leadership roles.
  • Current BLS certification required.
  • Understanding of budgeting and financial management.
  • Demonstrated initiative and sound judgment in decision-making.
  • Knowledge of risk management and patient safety protocols.
  • Exceptional communication and interpersonal skills.
  • Highly organized with effective time management skills.
  • Ability to demonstrate compassion and professionalism.
  • Proficient in maintaining confidentiality.
  • Ability to work independently and collaboratively.
  • Strong leadership skills in managing teams through change.
  • Excellent customer service abilities.
  • Proficient in computer skills and electronic medical records.
PHYSICAL DEMANDS / WORK ENVIRONMENT
  • Regular use of computer equipment.
  • Light lifting of office materials.
  • Operation of various office machinery.
  • Occasional lifting up to 20 pounds.
  • Frequent walking and possible extended periods of sitting or standing.
  • Risk of exposure to hazardous conditions.
  • Occasional reaching, twisting, and bending.
BENEFITS
  • Health Insurance (80% company contribution).
  • Health Savings Account (Company Match).
  • Dental and Vision Insurance Plans.
  • 401(k) Match and Profit-Sharing Plan.
  • Life and Accidental Death Insurance (company funded).
  • Long-term and Short-term Disability Insurance (company funded).
  • Generous paid time off policy.
  • Voluntary employee-paid benefits.
  • Medical Reimbursement Plan.
  • Dependent Care Plan.

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