Guest Services Representative

5 days ago


Exton, Pennsylvania, United States Extended Stay Full time
Extended Stay Guest Services Representative

As a Guest Services Representative at Extended Stay, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is comfortable and enjoyable. Your role will involve assisting guests at all times, responding to their requests with diligence, and providing reasonable accommodations as needed.

Key Responsibilities:
  • Process reservations, registration, and departures in accordance with company guidelines
  • Collect relevant guest information for potential sales leads
  • Assist guests with their needs, providing solutions and alternatives when necessary
  • Work collaboratively with the front desk team to ensure seamless guest service
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • Basic computer skills and knowledge of hotel software

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. If you are passionate about delivering exceptional service and have a strong work ethic, we encourage you to apply.



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