Customer Service Liaison

2 months ago


Exton, Pennsylvania, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Customer Service: Provide top-notch customer service by answering inquiries, resolving issues, and offering solutions that meet customer needs.
  • Policy Changes: Process policy changes, claims, and payments accurately and efficiently, ensuring seamless customer experiences.
  • Customer Records: Maintain accurate and up-to-date customer records, collaborating with team members to ensure information is current and complete.
  • Insurance Products: Promote and cross-sell insurance products and services to meet customer needs, staying updated on industry trends and regulations.
  • Escalated Issues: Handle escalated customer complaints and concerns with professionalism and empathy, resolving issues in a timely and effective manner.

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service and support. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.



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