Technical Operations Manager

1 day ago

SE Loop UNIT D Odessa TX USA, United States Cable One Full time
Job Summary

Cable One is seeking a highly skilled Technical Operations Manager to lead the installation and repair of services to business customer premises. As a key member of our team, you will be responsible for directing the installation and repair of voice, video, data, and Wi-Fi services, as well as performing quality control assessments and reviewing service orders.

Key Responsibilities
  • Direct the installation and repair of services to business customer premises, including voice, video, data, and Wi-Fi services.
  • Perform quality control assessments of all installation and repair activities.
  • Review service orders and perform trouble ticket analysis.
  • Prepare operation reports for department KPIs (key performance indicators).
  • Assist with planning and recommendations for annual departmental budget.
  • Perform skills assessments of all Installation and Repair Commercial Service Technicians and recommend training as required.
  • Analyze and resolve work problems, or assist workers in solving work problems.
  • Initiate and direct plans to motivate workers to achieve goals, strive for maximum efficiency, and go beyond what is expected.
  • Recommend or initiate personal actions, such as hiring, promoting, transferring, discharging, disciplinary measures, pay increases, etc.
  • Responsible for timely performance evaluation of employees based upon measurable objective criteria.
  • Responsible for training and development of all employees.
  • Communicate with other departments to ensure trouble and services orders are worked in a timely manner.
  • Perform other related duties as assigned to ensure effective operation of the department and the Company.
  • Research and discuss new customer-facing technologies with other team members for future implementation in projects.
  • Work with internal sales team and other team members to qualify customer's needs and present an optimal solution.
  • Communicate with supervisor on status of projects, achievements, or issues relating to current tasks.
Requirements
  • Bachelor's Degree in Telecommunication or like field OR, four plus years' experience in field operations.
  • Minimum of 4 years' experience installing, provisioning, and maintaining Key and PBX systems.
  • Minimum of 4 years of experience installing, provisioning, and maintaining DBN phones.
  • Minimum of 4 years of experience installing, repairing, and provisioning commercial Wi-Fi solutions (i.e. Aruba, HP, Colubris, Arris).
  • Must be able to collect, manipulate, and distribute data of effective root cause analysis.
  • Ability to develop and train technician workforce.
  • Must possess excellent oral and written communication skills.
  • Must be goal and results driven.
  • Certification, prior training, and/or experience working with Nortel's option 11 telephony solutions.
  • Ability to identify, troubleshoot, and resolve issues with voice circuits that integrate with Key and PBX systems.
  • Working knowledge and/or proficiency in troubleshooting and working with Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, VOIP Codec's, and HFC networks.
  • Familiarity maintaining and troubleshooting computers and network-related technologies including Apple and Windows-based operating systems, TCP/IP, DNS, hardware and software firewalls, routers, and unified threat management solutions, and 802.11B/G/N Wi-Fi technologies.
  • The ability to act in a technology consulting role with customers and provide solutions by working with other team members and our sales staff, including product recommendations, quote preparation, and project management for their technology needs.
  • Familiarity with Centrex, PBX, and Key systems business phone systems.
  • Ability to create, comprehend, and discuss technical documents that apply to the services we implement with customers and other team members.
  • Efficient using Microsoft Visio, Excel, Word, and Outlook.
  • Demonstrates excellent interpersonal skills including ability to listen to and understand customers and work in a team environment.
  • Ability to carry 50 lbs. and climb a ladder.
  • Ability to multi-task and think independently.
Benefits
  • Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return, an excellent benefits package is offered to our associates to recognize the importance of their contributions.
  • Medical, dental, and vision plans - start when you start.
  • Life insurance (self, spouse, children).
  • Paid time off (vacation, holiday, and personal/sick days).
  • 401(k) - 100% company match (match program starts on day 1, up to 5% of eligible compensation).
  • Group Legal plan with Identity Theft Protection.
Additional Perks
  • Tuition reimbursement (up to $5,250 on 1st year).
  • Free Cable One services for associates who live in a serviceable area.
  • Annual community support to various organizations across the U.S.
  • Associate recognition and awards programs.
  • Advancement opportunities.
  • Collaborative work environment.
Our Commitment

Cable One and our family of brands believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force.

Stronger Together is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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