Automotive Service Manager
11 hours ago
At Bridgestone Americas, we're seeking a highly skilled Automotive Service Manager to join our team. As a key member of our retail operations, you'll play a critical role in ensuring exceptional customer experiences and driving business growth.
Key Responsibilities:- Manage customer relationships and serve as a liaison between technicians and customers
- Select, coach, lead, train, and supervise vehicle technicians
- Assign and schedule work duties to auto service staff according to individual skill level
- Oversee the hiring and training of an effective auto service team
- Maintain compliance with quality standards
- Develop customer satisfaction and retention strategies
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Problem-solving skills, including customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others
- Teammate and customer/communication skills
- Ability to recruit and select technicians and general service teammates successfully
- Willingness to continue education and remain current in automotive repair issues
- 2-year degree or equivalent
Bridgestone Americas is an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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