Order Management Specialist

4 weeks ago


Lehi, Utah, United States Cypress HCM Full time
Job Description

Cypress HCM is seeking a skilled Order Management Analyst to join our pricing and revenue operations organization. As a key member of our team, you will work closely with multiple departments to support the retention and growth of our B2B customer segments. This is an exciting opportunity to collaborate with sales teams and contribute to the success of our company.

This role requires someone who can seamlessly transition from planning to execution. The ideal candidate will be able to complete tasks in a creative and effective way with minimal manager intervention, and have a track record of collaborating with sales on deal pipeline management.

Key Responsibilities:
  • Engage with sales and vet renewal and account growth opportunities, ensuring compliance with governance.
  • Analyze account footprint and support quoting and booking processes with a high level of accuracy.
  • Validate order documents (contracts, purchase orders, approval docs, etc.) upon contract execution.
  • Plan and execute on account program migrations and renewals.
  • Support increased workload and additional hours when required, i.e., period closes/quarter-end periods, and assist other support teams if necessary.
  • Respond to email inquiries from the Field pertaining to all aspects of Adobe Volume Licensing programs within response time guidelines.
  • Understand and adhere to related revenue compliance policies, procedures, and processes.

Requirements:
  • 3 - 5+ years of full-time relevant work experience.
  • Strong analytical, organizational, and problem-solving skills to be able to coordinate renewal.
  • Demonstrated experience in working closely with sales on renewal planning and quoting.
  • Agility - can adapt quickly to take on new assignments with little notice.
  • Working knowledge of standard software applications (PowerPoint, Excel, Word, Acrobat).
  • Other nice to have skills include experience with CRM, SAP, Reporting platforms.

Compensation:
  • Up to $42.00 per hour.


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