Peak Dental Services Patient Care Coordinator
3 weeks ago
We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be responsible for handling inbound calls, scheduling appointments, and providing top-notch customer service in a fast-paced, high-energy environment.
Key Responsibilities:
- Answer and assist inbound calls from new and existing patients
- Schedule appointments and coordinate communication between offices and staff
- Assist patients by answering questions, transferring calls, and updating account information
- Work with multiple dental systems to efficiently manage appointment schedules
- Maintain call quality standards and meet call center KPIs
Requirements:
- 1+ years of recent experience as a Call Center Representative or in an administrative role
- Minimum typing speed of 40 WPM
- Medical setting experience is a plus but not required
- Strong written and verbal communication skills
- A passion for customer service and helping others
Benefits: Enjoy a competitive salary starting at $17.50 per hour, with opportunities for growth and advancement.
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