Customer Experience Ambassador

3 days ago


Bloomfield Hills, Michigan, United States VO Spa One LLC Full time
Job Summary

V/O Med Spa West Bloomfield is seeking an exceptional Customer Experience Ambassador to join our team. As a key member of our staff, you will be responsible for delivering an unparalleled level of service to our guests, ensuring their experience is nothing short of exceptional.

Main Responsibilities
  • Provide exceptional customer service to all guests, addressing their needs and concerns in a timely and professional manner.
  • Ensure accurate scheduling and timely delivery of services to guests.
  • Embodies V/O's core values and reflects them through interactions and behaviors.
  • Continuously work to meet guest expectations by responding to their questions and inquiries, managing the intake process, and representing the V/O Med Spa brand at the highest level.

Essential Behavioral Characteristics
  • Ethical
  • Positive attitude
  • Enthusiastic
  • Team orientation
  • Empathetic
  • Honesty
  • Trustworthy
  • Outgoing
  • Problem solver
  • Responsible

Essential Skills
  • Organized
  • Responsive
  • Adaptive, flexible and able to multitask
  • Continuous improvement mentality
  • Effective communication
  • Time management/self-management
  • Sales oriented

Qualifications
  • Possess a thorough knowledge of spa services
  • Have excellent interpersonal skills and customer service orientation
  • Possess excellent cleanliness and sanitation skills
  • Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans
  • 2+ years customer service experience

Salary and Benefits
  • $15/Hr+ (based on experience)


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