Customer Service Representative

1 day ago


Bloomfield Hills, Michigan, United States Manufacturing Inc Full time
Manufacturing Inc: Customer Service Specialist

Salary Range: $45,000 - $60,000 per annum

About Us

At Manufacturing Inc, we're dedicated to delivering high-quality transportation solutions for our clients worldwide. Our customer service team plays a vital role in ensuring seamless interactions with clients and contractors.

Job Summary

We're seeking an experienced Customer Service Specialist to join our dynamic team. As a key member of our customer service department, you'll be responsible for overseeing customer needs, addressing challenges, and providing exceptional support via phone.

Main Responsibilities:
  • Maintain effective phone communication with clients and contracted couriers.
  • Assist internal stakeholders with delivery-related issues.
  • Answer phones and direct calls efficiently.
  • Handle customer inquiries, resolve concerns, and address complaints professionally.
  • Monitor delivery route progress and perform billing tasks as needed.
  • Assign delivery routes to couriers and ensure unloading procedures are completed daily.
Requirements:
  • At least 1 year of experience in a customer-facing role with issue resolution skills.
  • A high school diploma or equivalent.
  • Experience in a high-volume call center environment is an asset.
  • Strong customer service skills with the ability to resolve issues effectively.
  • Excellent multitasking and organizational skills.
  • Ability to work under pressure and provide high-quality solutions for customers.
  • Ability to lift up to 25 pounds.
Benefits:
  • Competitive salary range of $45,000 - $60,000 per annum.
  • Comprehensive health, dental, and vision coverage.
  • Employee Assistance Program (EAP).


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