Customer Service Representative
1 day ago
Salary Range: $45,000 - $60,000 per annum
About UsAt Manufacturing Inc, we're dedicated to delivering high-quality transportation solutions for our clients worldwide. Our customer service team plays a vital role in ensuring seamless interactions with clients and contractors.
Job SummaryWe're seeking an experienced Customer Service Specialist to join our dynamic team. As a key member of our customer service department, you'll be responsible for overseeing customer needs, addressing challenges, and providing exceptional support via phone.
Main Responsibilities:- Maintain effective phone communication with clients and contracted couriers.
- Assist internal stakeholders with delivery-related issues.
- Answer phones and direct calls efficiently.
- Handle customer inquiries, resolve concerns, and address complaints professionally.
- Monitor delivery route progress and perform billing tasks as needed.
- Assign delivery routes to couriers and ensure unloading procedures are completed daily.
- At least 1 year of experience in a customer-facing role with issue resolution skills.
- A high school diploma or equivalent.
- Experience in a high-volume call center environment is an asset.
- Strong customer service skills with the ability to resolve issues effectively.
- Excellent multitasking and organizational skills.
- Ability to work under pressure and provide high-quality solutions for customers.
- Ability to lift up to 25 pounds.
- Competitive salary range of $45,000 - $60,000 per annum.
- Comprehensive health, dental, and vision coverage.
- Employee Assistance Program (EAP).
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