Customer Experience Ambassador
6 days ago
We are seeking a Customer Experience Ambassador to join our team in Bloomfield Hills, MI. This role serves as the primary contact for assigned accounts and ensures their needs are met while providing world-class customer service to our Crypton customers.
This specialist will maintain a high level of execution, enthusiasm, and service by collaborating closely with internal departments such as production, logistics, planning, and sales teams to manage the entire order process from start to finish, ensuring the Crypton customer experience is best in class.
The key responsibilities include:
- Developing and maintaining strong long-lasting relationships with clients by understanding their needs and addressing them in a timely manner.
- Providing prompt and effective support and communication related to product orders, delivery schedules, and service inquiries.
- Coordinating with internal departments to ensure accurate processing and timely delivery of client orders.
- Addressing client concerns or complaints promptly and efficiently, working with relevant teams to ensure successful resolution and continuous satisfaction.
- Maintaining accurate records of client interactions and transactions within the company's Microsoft Dynamic ERP system, ensuring all information is up-to-date and accessible to the team.
- Staying informed about industry trends and innovations to better service client needs and provide valuable insights.
- Working closely with sales and marketing teams to ensure the company delivers high-quality service and meets all client requirements.
- Learning Crypton's part numbers and products to assist customers with inquiries and new opportunities.
This role requires excellent written and verbal communication skills, professional phone and email etiquette, and high competence with Microsoft Outlook, Teams, OneDrive, Word, and Excel. The ideal candidate must be able to multitask, demonstrate resourcefulness, and possess outstanding organizational skills.
A competitive salary range for this position is between $65,000 and $85,000 per year, depending on qualifications and experience.
Crypton offers a comprehensive benefits package, including 401k Plan with company match, Medical, Dental, and Vision plans, Basic Life & AD&D Insurance, Short-Term and Long-Term Disability, and Tuition assistance.
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