Medication Access Advocate

2 weeks ago

Louisville, Kentucky, United States Knipper Health Full time

Overview:

YOUR DEDICATION, ACTIONS & FOCUS are our Strength

Become a Valued Member of Our Team

Join Knipper Health

Knipper Health is a dynamic and rapidly expanding organization that stands out in its service offerings. We provide highly competitive compensation and benefits that commence on your first day of employment.

  • What to anticipate in your initial 90 days:
  • No waiting period for benefits
  • A welcoming team with a positive culture
  • Comprehensive training both in classroom settings and on-the-job
  • Regular check-ins with leadership at 30/60/90 days
  • Opportunities for educational assistance
  • Toll reimbursement for hourly roles
  • Interested in a pharmacy career with Knipper Health? Inquire about our company-sponsored Pharmacy Technician programs to gain licensure in your state.

POSITION SUMMARY:

The Patient Advocate plays a crucial role in facilitating the enrollment process and assisting patients in obtaining coverage for their prescribed medications through both inbound and outbound telephone support, alongside various administrative tasks.

Key Responsibilities:

  • Evaluate and process patient enrollment applications for the Patient Assistance Program (PAP)
  • Assist patients via phone with PAP program enrollment by confirming pre-screening and qualification criteria
  • Inform patients and healthcare providers about approvals, denials, and necessary next steps in the enrollment process
  • Coordinate treatment schedules for delivery to patients or their healthcare providers
  • Manage inbound and outbound communication lines for the PAP program
  • Engage daily with patients or their representatives regarding eligibility based on PAP standards and liaise with healthcare providers to manage expectations
  • Reach out to patients or their representatives to gather additional information required for enrollment in the manufacturer’s PAP
  • Prioritize tasks to ensure patient enrollments are processed within established timelines
  • Clarify the PAP program and its services to patients, authorized representatives, healthcare providers, and medical office staff
  • Address inquiries related to the program from patients, representatives, healthcare providers, and caregivers
  • Document adverse events or product complaints in compliance with standard operating procedures and good manufacturing practices
  • Execute daily operations specific to assigned programs
  • Uphold patient confidentiality at all times

The responsibilities outlined above are representative of the role and are not exhaustive.

Qualifications:

MINIMUM JOB REQUIREMENTS:

  • High school diploma or equivalent
  • Two (2) years of experience in a customer service or client-focused role
  • One (1) year of experience in a call center environment
  • Demonstrated ability to consistently deliver high-quality service

PREFERRED EDUCATION AND EXPERIENCE:

  • One (1) year of experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical or biotech manufacturing, insurance, medical office, or a related field
  • Familiarity with HIPAA regulations and patient services
  • Bi-lingual proficiency in English and Spanish

KNOWLEDGE, SKILLS & ABILITIES:

  • Exhibited empathy and compassion
  • Exceptional verbal and written communication skills
  • Strong organizational skills with attention to detail
  • Able to balance multiple priorities to meet response deadlines
  • Adaptable and flexible, able to adjust to changing circumstances
  • Capable of working independently as well as collaboratively within a team
  • Ability to understand and apply basic mathematical principles
  • Logical thinking skills for evaluating practical problems
  • Ability to present information and respond to stakeholder inquiries
  • Proficient in interacting with a diverse group of individuals
  • Strong listening skills and a high degree of empathy
  • Proficient in Microsoft Word, Excel, and Outlook
  • Ability to respond with tact and diplomacy in challenging situations
  • Demonstrated sensitivity and understanding when communicating with patients
  • Passionate about engaging with people in a friendly manner

PHYSICAL DEMANDS:

  • Job activities conducted entirely indoors
  • Requires extensive manual dexterity (keyboarding, mouse, phone)
  • Frequent use of phone for communication
  • Exposure to noise and/or vibrations
  • Regularly reach overhead, handle, and feel with hands and arms
  • Prolonged periods of sitting
  • Occasional stooping, kneeling, and crouching
  • Occasional lifting, carrying, and moving up to 25 pounds

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

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