Technical Support Specialist

4 weeks ago


New Bedford, Massachusetts, United States Aspen Technology Full time
Job Summary

AspenTech is seeking a skilled Technical Support Specialist to join our team in providing world-class customer support, training, and product expertise for our engineering solutions. The ideal candidate will have a strong background in process simulation and troubleshooting, with excellent communication and training delivery skills.

Key Responsibilities:

* Provide technical support for AspenTech engineering solutions, troubleshooting complex technical and simulation issues.
* Deliver customer training and maintain up-to-date training materials for engineering products.
* Collaborate with customers to optimize workflows and recommend improvements to achieve better outcomes using our solutions.
* Engage with R&D teams to suggest product improvements based on customer feedback and your own insights.
* Conduct pre-release testing of software, contribute to product enhancement, and author white papers for the knowledge base.

Requirements:

* Bachelor's degree in Chemical Engineering, Process Engineering, Petroleum Engineering, or similar field, or equivalent work experience. A Master's degree is a plus.
* Experience with AspenTech engineering tools (Aspen Plus, HYSYS, EDR, ACCE) or related software.
* Experience with process simulation models and troubleshooting.
* Knowledge of Hybrid modeling techniques and piping/layout development (OptiPlant-related technologies is a plus).
* Excellent communication and training delivery skills.

What We Offer:

* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.

How to Apply:

Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience. Please submit your resume and cover letter to [insert contact information].

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