IT Support Specialist

4 weeks ago


New Bedford, Massachusetts, United States Novanta Full time

Job Summary

We are seeking a skilled IT Support Specialist to join our team at Novanta. As a key member of our Corporate and Shared Services global teams, you will provide technical support to internal customers, ensuring the smooth operation of all IT systems and equipment.

Key Responsibilities

  • Troubleshoot and resolve issues in a timely and efficient manner
  • Maintain a high level of customer service
  • Provide technical support for client hardware and software
  • Deploy new client hardware and software
  • Support Windows 10/11 operating system and business productivity applications
  • Manage user, group, and computer objects
  • Support Office 365/Exchange Online and remote users
  • Document current practices and policies

Requirements

  • Extensive experience working with MS Office & Office 365
  • Experience with Help Desk software
  • Experience working with client imaging and software deployment products
  • Basic understanding of networking technologies
  • Supporting an Engineering organization running SolidWorks
  • Experience using SQL Server

Education and Experience

Bachelor's degree in Business, IT, or related field preferred

Proven ability to identify process improvement opportunities, develop recommendations, and document processes

Travel Requirements

Up to 15% global travel

Benefits

This position provides a full range of medical, financial, and other benefits to make your quality of life better

Equal Employment Opportunity

We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy


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