IT Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled IT Support Specialist to join our team at Novanta. As a key member of our Corporate and Shared Services global teams, you will provide technical support to internal customers, ensuring the smooth operation of all IT systems and equipment.
Key Responsibilities
- Troubleshoot and resolve issues in a timely and efficient manner
- Maintain a high level of customer service
- Provide technical support for client hardware and software
- Deploy new client hardware and software
- Support Windows 10/11 operating system and business productivity applications
- Manage user, group, and computer objects
- Support Office 365/Exchange Online and remote users
- Document current practices and policies
Requirements
- Extensive experience working with MS Office & Office 365
- Experience with Help Desk software
- Experience working with client imaging and software deployment products
- Basic understanding of networking technologies
- Supporting an Engineering organization running SolidWorks
- Experience using SQL Server
Education and Experience
Bachelor's degree in Business, IT, or related field preferred
Proven ability to identify process improvement opportunities, develop recommendations, and document processes
Travel Requirements
Up to 15% global travel
Benefits
This position provides a full range of medical, financial, and other benefits to make your quality of life better
Equal Employment Opportunity
We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy
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