Technical Support Specialist

5 days ago


New Bedford, Massachusetts, United States Computrition Full time
Job Information:
Computrition is seeking a skilled Technical Support Specialist to join their team. The ideal candidate will have experience with Microsoft technologies, including Active Directory, Exchange, and Office 365. Additionally, they should have knowledge of hardware and virtualization, specifically Hyper-V and VMWare.

Responsibilities:

  • Provide Tier 1 support for technical issues related to software and Windows operating systems.
  • Offer assistance and resolve issues through efficient Help Desk support.
  • Maintain and develop new workstations and workstation builds.
  • Administer and maintain end-user accounts, permissions, and access rights.
  • Provide effective verbal, written, and interpersonal communication.
  • Continuously seek customer-focused opportunities to increase internal client satisfaction and strengthen client relationships.
  • Coordinate IT tasks related to new employee onboarding.
  • Provide orientation and training to end-users for all modified and new systems.
  • Proficient in Microsoft Office products (Outlook, Word, Excel, PowerPoint).
  • Ability to troubleshoot basic network connectivity issues related to Windows operating systems.

Qualifications:

  • College diploma or university degree in a technical field and 1-2 years equivalent work experience.
  • Working technical knowledge of Windows 10/11, Server OS Windows Server 2019 and higher, and Linux Systems.
  • Knowledgeable in application support experience with Microsoft Active Directory, Microsoft Exchange, MS 365, Microsoft Hyper-V, VM-Ware, and Cisco devices.
  • Comfortable deploying systems and imaging.
  • Experience with Dell and Cisco technology (servers and storage) is a plus.
  • Hands-on hardware troubleshooting experience.
  • Prior customer service experience in the software industry is a plus.


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