Customer Service Representative
3 weeks ago
Hawaii Island Community Health Center is seeking a skilled Customer Service Representative to join our team in Kuakini.
This role is responsible for answering a high volume of inbound calls, providing professional and courteous customer service, and resolving customer issues in a timely manner.
Key Responsibilities:
- Answer and direct calls to the correct destination
- Provide general information to callers about programs, functions, and services available through HICHC
- Assist with scheduling, rescheduling, canceling, and confirming clinic appointments
- Forward calls requesting referrals, medication refills, lab test orders and results to the appropriate departments or personnel
- Maintain daily records on the numbers and types of patient calls/encounters
Requirements:
- High School graduate or GED certificate and six months to one year related experience and/or training
- Ability to use a computer to enter patient data and retrieve information
- Ability to work on multiple tasks within established deadlines
- Ability to communicate effectively with patients and their families
Working at HICHC:
HICHC is a community-based health center that provides comprehensive primary care services to the people of Hawaii Island. We are committed to delivering high-quality, patient-centered care in a culturally sensitive and respectful manner.
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