Customer Service Representative

3 weeks ago


KailuaKona, Hawaii, United States Hawai'i Island Community Health Center Full time
Job Description

Hawaii Island Community Health Center is seeking a skilled Customer Service Representative to join our team in Kuakini.

This role is responsible for answering a high volume of inbound calls, providing professional and courteous customer service, and resolving customer issues in a timely manner.

Key Responsibilities:

  • Answer and direct calls to the correct destination
  • Provide general information to callers about programs, functions, and services available through HICHC
  • Assist with scheduling, rescheduling, canceling, and confirming clinic appointments
  • Forward calls requesting referrals, medication refills, lab test orders and results to the appropriate departments or personnel
  • Maintain daily records on the numbers and types of patient calls/encounters

Requirements:

  • High School graduate or GED certificate and six months to one year related experience and/or training
  • Ability to use a computer to enter patient data and retrieve information
  • Ability to work on multiple tasks within established deadlines
  • Ability to communicate effectively with patients and their families

Working at HICHC:

HICHC is a community-based health center that provides comprehensive primary care services to the people of Hawaii Island. We are committed to delivering high-quality, patient-centered care in a culturally sensitive and respectful manner.



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