Customer Service Associate

4 weeks ago


KailuaKona, Hawaii, United States Imperial Dade Full time

Imperial Dade, a leading North American distributor, has a Customer Service Representative role available. The successful candidate will interact with customers, process orders, and provide information in response to customer inquiries, concerns, and requests about our products and services.

The Customer Service Representative will work Monday through Friday from 7:30 am until 4:30 pm. Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America.

Responsibilities:

  • Answer customer calls in a prompt, friendly, and professional manner.
  • Interface with customers by telephone, electronically, or face-to-face.
  • Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
  • Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
  • When necessary, escalate customer information, problems/needs, and requests to the customer service manager.

Qualifications:

  • High school diploma, GED, or equivalent.
  • 2 years of customer service experience.
  • Proficiency in MS Office and familiarity with using other software.
  • 2 years of data entry experience.
  • Excellent communication skills.
  • An outgoing personality, eager attitude to help others.

We offer a dynamic environment for our employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.



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