Behavioral Health Program Director
3 days ago
R.A. Quarshie Healthcare, LLC is seeking a skilled Program Director to lead our Behavioral Health Services team. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our programs, ensuring that all individuals receive appropriate services within our service offerings.
Key Responsibilities:
- Manage the day-to-day operations of R.A. Quarshie Healthcare, LLC programs.
- Develop and foster relationships with community organizations to focus on program growth.
- Provide leadership to the Direct Support Professional staff and oversee all aspects of our services program offering.
- Coach and counsel staff as needed in conjunction with Human Resources.
- Facilitate DSP and administrative weekly Team Meetings.
- Manage and oversee staff schedules to ensure clients are provided with services at all times.
- Monitor work schedules and oversee our Inovalon shift schedules of the DSP Team members to ensure appropriate coverage in conjunction with the Program Coordinator.
- Ensure and oversee the review of DSP daily progress notes for timeliness, quality, completeness and compliance as required.
- Coordinate employees' time off in conjunction with Human Resources and Payroll.
- Adhere to approved budget by R.A. Quarshie Healthcare's Finance Department.
- Review and sign off on employees' time and mileage expense reimbursements.
- Responsible for monitoring and communicating deliverable hours to each staff person.
- Discover ways to enhance efficiency and productivity of staff.
Quality Assurance/Clinical Responsibilities:
- Manage the day-to-day operations of R.A. Quarshie Healthcare, LLC programs.
- Adhere to approved budget by R.A. Quarshie Healthcare's Finance Department.
- Responsible for ensuring that all individuals are receiving appropriate services within service offerings.
- Review and monitor the quality of service for each client, including the number of hours of service provided to each client.
- Ensure Client Satisfaction and client surveys are offered and completed and made available to the quality improvement team throughout the year.
- Review and ensure that Active clients receive at least ten hours of services a month.
- Oversee and complete Intakes for new clients to include completing all required intake paperwork.
- Oversee and ensure Initial, Comprehensive and Annual ISP's (Part V) are completed timely to include all paperwork and associated protocols.
- Oversee and ensure Client ISP quarterly reviews are completed timely and accurately and provided to stakeholders as required.
- Effectively support clients with incidents in person as necessary.
- Review reports prepared by staff to ensure compliance with internal and program policies as it relates to your duties and management of staff.
- Complete timely and accurate incident reports in CHRIS as per program requirements.
- Perform investigations and Root Cause Analysis in the event of an incident.
- Participate in quarterly Quality Improvement reviews and efforts.
- Ensures continuous quality improvement.
- Ensure the maintenance of program records and reports relating to individuals served are complete, accurate, timely and in compliance with program requirements.
- Participate in licensing reviews initiated by DBHDS.
- Ensure program operations and activities adhere to program policies, legal guidelines and internal policies.
- Keep senior management informed with detailed and accurate reports and/or presentations.
- Ensure timely and proper communication with CEO on all issues at all times.
Organizational Growth and Development:
- Contribute to the organization's development and growth of internal policies, processes, procedures, and training.
- Support R.A. Quarshie Healthcare's values of excellence, service, integrity and inclusivity.
- Attend provider meetings at the behavioral health-related meetings and any other meetings pertinent to our clients.
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