Pediatric Care Support Specialist

2 weeks ago

Katy, Texas, United States Urgent Care for Kids Full time

About Us

Urgent Care for Kids by Goodside Health operates multiple clinic locations across Texas, focusing on pediatric urgent care, telemedicine, and school-based healthcare services. Our mission is to transform healthcare delivery for children, ensuring equitable access to quality care. We aim to bridge the gaps in children's healthcare through innovative solutions and effective execution.

Position Overview

We are seeking dedicated and innovative Seasonal Utility Players for our clinics who embody our core values: Passion, Humility, Adaptability, Nurture, and Experience. These professionals, typically Certified Medical Assistants and Licensed Vocational Nurses, exemplify teamwork and collaboration. The Utility Player role encompasses a wide range of responsibilities crucial for the smooth operation of our clinics.

The Utility Player is a versatile role, responsible for various tasks including front desk operations, patient triage, radiology support, and more. Above all, Utility Players are compassionate, humble, and committed to providing exceptional care to our patients and their families.

Key Success Factors

  • Demonstrates a sense of urgency and can manage multiple responsibilities effectively.
  • Acts as a knowledgeable resource, willing to mentor new team members.
  • Embraces daily assignments with enthusiasm and professionalism.
  • Exhibits outstanding customer service skills.
  • Proactively assists colleagues and takes initiative in tasks.
  • Communicates effectively with healthcare providers, maintaining professionalism in all interactions.
  • Shows a strong passion for pediatric care and a desire for professional growth.

Work Environment and Team Dynamics

Our clinicians are supported by a dedicated Clinical Operations team that collaborates closely with clinic staff on various operational aspects. We celebrate our achievements through an Employee Engagement Platform, maintain open communication with leadership, and gather feedback through regular surveys to enhance the employee experience.

Primary Responsibilities

  • Triage patients upon arrival, ensuring timely care.
  • Communicate patient readiness to providers, summarizing symptoms and vital signs.
  • Document patient visits accurately in the EMR system.
  • Assist providers with procedures and patient care, including vaccinations and lab work.
  • Administer medications as directed by healthcare providers.
  • Maintain cleanliness and organization of exam and treatment rooms.
  • Coordinate lab work and communicate results to patients.
  • Provide patient education and address follow-up inquiries.
  • Handle front office tasks such as patient registration and insurance verification.
  • Perform any additional duties as assigned.

Benefits

All full-time staff members are eligible for benefits starting on the first day of the month following 30 days of employment.

  • Competitive salary and a supportive company culture.
  • Comprehensive medical, dental, and vision insurance options.
  • Accident and critical illness insurance coverage.
  • Company-paid basic life insurance.
  • Voluntary life and disability insurance options.
  • Legal and identity theft protection services.
  • Paid time off (PTO).

All staff members, both full-time and part-time, are eligible for the following benefits.

  • 401(k) retirement plan.
  • Professional development reimbursement.
  • Employee Assistance Program (company-funded).
  • Complimentary in-clinic and telemedicine visits for employees and their dependents.
  • Corporate discounts on various services and products.
  • Company-sponsored BLS and PALS renewal classes.

We appreciate all candidate submissions; however, this role is not outsourced to external vendors.

Qualifications:

  • Genuine passion for pediatric care.
  • Experience in a pediatric office, hospital, or urgent care setting within the last three years, with a minimum of six months of experience.
  • Certification as a Medical Assistant (CMA, RMA).
  • Current LVN license in Texas.
  • BLS certification required (online renewal accepted).
  • Familiarity with HIPAA, OSHA, clinical procedures, and EMR software.
  • Able to thrive in a fast-paced environment.

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