Supervisor - Customer Experience Leader

4 weeks ago

Washington, Washington, D.C., United States H&M Group Full time

Job Title: Supervisor

Job Summary:

We are seeking a highly motivated and experienced Supervisor to join our team at H&M Group. As a Supervisor, you will play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere.

Key Responsibilities:

  • Customer Service: Offer customers a high level of service through styling advice, product knowledge, and store experience.
  • Store Operations: Open and close the store, and support the other members of the management team when required.
  • Sales Performance: Analyze selling information and work with the store management team to maximize the sales performance of your department.
  • Team Leadership: Lead a team of sales assistants to achieve excellent standards of service.
  • Store Operations: Oversee store operations.
  • Brand Ambassador: Be a brand ambassador and provide the best experience for our customers.

Requirements:

  • Knowledge: You understand what makes a great customer experience, prior retail or customer-facing experience, motivation, and a positive work environment.
  • Behaviour: You contribute to building a well-functioning team, stay up to date with the latest trends/customer needs/competitor activity, support others to grow, and take initiative and personal responsibility for achieving set tasks.
  • Past Achievements: Experience in store operation, including store opening and closing routines, processing deliveries, and proven experience in coaching and motivating the team.

Benefits:

  • Staff Discount: 25% staff discount usable on all our H&M Group brands in stores and online.
  • Clothing Allowance: Clothing allowance.
  • Medical, Vision, and Dental Coverage: Medical, vision, and dental coverage.
  • Employee Assistance Program: Employee assistance program.
  • Vacation, Wellness, Holiday, and Parental Pay: Vacation, wellness, holiday, and parental pay.
  • Health and Dependent Care FSA: Health and dependent care FSA.
  • Plus, additional Voluntary Benefits: Plus, additional voluntary benefits.

About Us:

COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality, and a superior color palette that transcends time.

How to Apply:

Please send your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.

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