Technical Customer Service Leader

4 weeks ago

Washington, Washington, D.C., United States WEG TRANSFORMERS USA Full time

Job Title: Technical Customer Service Leader

Company: WEG Transformers USA

Job Summary:

The Technical Customer Service Leader is responsible for overseeing the installation and field testing of Power Transformers, addressing and resolving warranty claims, and providing full responses to requests for spare parts for Power & Distribution Transformers. This role enforces internal and external policies and procedures and interacts with customers regarding PT & DT warranty claims, service, or parts questions and requests.

Key Responsibilities:

  1. Coordinate the receiving, installing, assembling, and testing of power transformers in the field.
  2. Review specifications to determine technical requirements and define the scope of work.
  3. Conduct discussions with the customer to clearly establish their requirements.
  4. Obtain advice and assistance from other departments/sister-companies as appropriate.
  5. Cooperate with outside organizations in appropriate instances.
  6. Conduct meetings between customers, contractors, and other WEG colleagues as required.
  7. Coordinate with the factory and OEMs for the commissioning of special devices.
  8. Participate in project updates with factory PMs, customers, and contractors.
  9. Set up clear agendas for meetings.
  10. Document fully and promptly report when a project goes over budget.
  11. Update all records pertaining to each field installation and/or inspection.
  12. Retrieve and assess field reports from contractors.
  13. Submit all documents to close the project, including payments to contractors.

Requirements:

  • Associate's degree from an accredited two-year college or equivalent experience.
  • Knowledge of transformer operation/functionality and troubleshooting or the ability to learn.
  • Ability to work with diverse groups and manage projects through to completion.
  • Proficiency with computer programs, including spreadsheets and custom programs.
  • Current work authorization for employment in the United States.
  • Successful completion of application, talent assessment, interview, background, and drug screens.
  • Safety-sensitive position: will screen for THC.
  • Resides within a reasonable commuting distance of Washington, MO.
  • Ability to travel to customer sites across North America, primarily the United States.

Preferred Qualifications:

  • Extensive background in Power Transformers.
  • Bachelor's Degree from an accredited four-year college or university.
  • Five (5) years of experience in transformer design, manufacturing, and/or service.
  • Project management knowledge and/or experience.
  • Knowledge of IEEE standards, such as C57.93-2007 or the latest.
  • Fluency in Spanish.

Benefits:

  • Competitive compensation.
  • Exciting career growth opportunities.
  • Excellent benefits, including paid vacation, medical and dental coverage, vision benefits, 401(k) retirement plan, health savings accounts, life insurance, disability insurance, and Employee Assistance Program (EAP).

Company Overview:

WEG Transformers USA is a leading manufacturer of electric machines, recognized as one of the largest in the world. With over 30,000 employees globally, we offer a diversified and integrated product line, with sales to more than 135 countries worldwide. Our U.S. operations are growing at an ambitious rate, and we're looking for hardworking individuals to help us move forward with this aggressive growth plan.

Our Culture:

As a Human Company, we value each individual contribution to our success, and we motivate people by means of integrity, ethics, and constant support to personal development. We value the generation of professional and personal development opportunities, human rights, diversity, and the environment. We invest in solutions for the reduction of carbon emissions and encourage our people to be engaged in social activities where we have our operations, with a focus on health and education.

Green Initiatives:

WEG's sustainability strategy is based on four pillars: Sustainable Products and Solutions, Responsible Supply Chain, Circular and Efficient Operations, and Engaged Employees and Communities. We focus on providing products and services with the best efficiency and lowest carbon footprint, promoting carbon neutrality in operations, and expanding the use of renewable energy. We also emphasize eco-efficiency in natural resource management and the reduction of greenhouse gas emissions.

Our Values:

Our Values stand as: Human Company, Teamwork, Efficiency, Flexibility, Innovation, and Leadership.

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