Medical Service Representative

3 weeks ago


TX United States Biolife Plasma Services Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Service Representative. In this role, you will be responsible for providing exceptional service to our donors, ensuring their safety and comfort throughout the donation process.

Key Responsibilities:

  • Screen new and repeat donors, taking and recording vital signs and finger stick results
  • Answer phones and greet donors, ensuring a positive and welcoming experience
  • Use our Donor Information System to prepare donor charts and maintain accurate records
  • Coordinate donor compensation and identify opportunities for continuous improvement
  • Work a variety of shifts, including evenings, weekends, and holidays

Requirements:

  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful

What We Offer:

  • Competitive starting hourly wage of $16.00
  • Eligibility for medical, dental, vision insurance, 401(k) plan, and company match
  • Short-term and long-term disability coverage, basic life insurance, and tuition reimbursement program
  • Paid volunteer time off, company holidays, and well-being benefits

BioLife Plasma Services is an Equal Opportunity Employer:

We are committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.



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