Client Relationship Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Client Relationship Specialist to join our team at Cox Automotive Mobility Fleet Services. As a Client Relationship Specialist, you will play a critical role in supporting the growth of our business through excellent customer service, follow-up, and integrity.
Key Responsibilities:
* Assist the Client Relationship Support Team in growing the business through excellent customer service, follow-up, and integrity.
* Work with minimal supervision, focusing on our internal and external customers, including our supervisors and management team.
* Conduct daily inspections and ensure they are completed in a timely manner or documented as to why they were not completed.
* Follow up with teams to ensure that all follow-up repairs are being completed timely.
* Work with teams and customers to assist with units being moved for access to inspect/repair.
* Troubleshoot any issues that arise with a job/lot.
* Work with the REACH program to input the repairs each technician completed for the event so the event can be marked as repaired and completed.
* Work with the call center team on 3rd party vendor requests, tires requests, and towing.
* Work with our Cox shops as well as our '3P' shops to resolve any parts issues.
Requirements:
* High School Diploma/GED and 7 years' experience in a related field.
* Proficient in Microsoft Office, including Excel, Word, Outlook, Teams, and PowerPoint.
* Experience in heavy-duty/Diesel field highly preferred.
* ERP Experience preferred.
What We Offer:
* A minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
* Eligibility for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
* Health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.
Language: en
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