Operations Supervisor

7 days ago


Zebulon, North Carolina, United States Sonic Drive-In Full time
Job Title: Operations Supervisor

Overview:
The Operations Supervisor at Sonic Drive-In is responsible for leading teams of shift leaders and crew members to deliver exceptional customer experiences while maintaining high levels of operational efficiency. This role requires strong leadership, communication, and problem-solving skills to drive sales growth, improve customer satisfaction, and ensure compliance with company standards.

Key Responsibilities:
- Supervise and train shift leaders and crew members on job expectations and performance metrics
- Monitor and analyze sales data, labor productivity, and customer feedback to identify areas for improvement
- Implement process improvements to increase efficiency and reduce costs

Required Skills and Qualifications:
- 2+ years of supervisory experience in the quick-service industry (Sonic preferred)
- High school diploma or equivalent required; associate's degree or higher in a related field a plus
- Strong leadership and communication skills
- Ability to work effectively in a fast-paced environment

Compensation and Benefits:
- Estimated annual salary: $55,000 - $75,000 based on location and experience
- Opportunities for professional growth and development within the company
- Comprehensive benefits package including medical, dental, and vision insurance

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