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Ticket Office Representative

2 months ago

Las Vegas Nevada, United States Wynn Las Vegas Full time
Job Summary

We are seeking a highly skilled and customer-focused Ticket Office Agent to join our team at Wynn Las Vegas. As a key member of our ticketing operations, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience for all ticket-related inquiries and transactions.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to each guest, ensuring a positive and professional experience.
  • Ticket Processing: Process phone and in-person ticket orders using our computerized ticketing system.
  • Walk-up Sales and Will Call: Assist with night-of-show walk-up sales and will call distribution.
  • Ticket Distribution: Print and distribute tickets to guests attending various shows and events.
  • Cash and Credit Handling: Follow proper cash and credit card handling procedures, including reconciliation of individual cash drawers.
  • Conflict Resolution: Resolve customer concerns, requests, and complaints in a timely, courteous, and informed manner.
  • Knowledge of Shows and Events: Maintain knowledge of various shows and events available to our guests.
  • Customer Calls: Assist with incoming and outgoing customer calls.
  • Teamwork: Maintain a positive attitude and a genuine interest in helping others, while performing all other duties as assigned.