Senior IT Support Specialist

1 week ago


Las Vegas, Nevada, United States Effortless Office Full time
Job Overview

Effortless Office is seeking a highly skilled Tier 3 Engineer to join our Service Delivery Department. As a key member of our team, you will be responsible for providing expert-level technical support to our clients, resolving complex issues, and driving business growth through upsell opportunities.

About the Role:

  • Provide exceptional technical support to clients, including on-site visits and business travel as needed.
  • Collaborate with Tier I and Tier II analysts to resolve issues and develop solutions.
  • Research and develop new solutions for known and unknown issues.
  • Stay up-to-date with emerging technologies and industry trends.

Key Responsibilities:

  • Oversee the day-to-day operation of client networks in your region.
  • Assist with escalations, including working with Infrastructure on complex issues.
  • Coach and mentor less experienced team members.
  • Identify upsell opportunities for clients.
  • Resolve outages and track, report on, and remediate VM performance.
  • Perform client-server migrations, updates, and maintenance.
  • Update and follow up on tickets.

Requirements:

  • Excellent knowledge of Windows Server 2008/2012/2016/2019.
  • Experience with help desk ticketing systems.
  • Data administration, retention, and recovery experience.
  • Strong understanding of networking, including wireless, wired, security, and basic design.
  • Experience with producing support documentation.
  • Corporate applications experience, including Microsoft Office and Adobe applications.
  • Excellent communication, presentation, writing, and editorial skills.
  • Excellent organizational and time management skills.
  • Expertise in industry best practices in IT.
  • Strong communication and collaboration skills.
  • Excellent problem-solving and troubleshooting skills.
  • Manage and prioritize multiple simultaneous incidents, projects, and service requests.
  • Require limited supervision and direction.
  • A college degree or equivalent work experience (4+ years).
  • N+ and/or MCSA: Windows Server 2012 or 2016 Certifications.
  • Strong understanding of PowerShell.
  • Excellent knowledge of Exchange.
  • Excellent knowledge of Office 365 / Azure Active Directory / Exchange Online.
  • Understanding of virtualized environments.
  • Understanding of domain and file security basics and best practices.

What We Offer:

  • Competitive salary ($60,000-70,000 annually).
  • Health, dental, and vision insurance.
  • 401K.
  • Paid time off and holidays.
  • Opportunities for career growth and development.
  • Training and certification support.


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