Senior IT Support Specialist
1 week ago
Effortless Office is seeking a highly skilled Tier 3 Engineer to join our Service Delivery Department. As a key member of our team, you will be responsible for providing expert-level technical support to our clients, resolving complex issues, and driving business growth through upsell opportunities.
About the Role:
- Provide exceptional technical support to clients, including on-site visits and business travel as needed.
- Collaborate with Tier I and Tier II analysts to resolve issues and develop solutions.
- Research and develop new solutions for known and unknown issues.
- Stay up-to-date with emerging technologies and industry trends.
Key Responsibilities:
- Oversee the day-to-day operation of client networks in your region.
- Assist with escalations, including working with Infrastructure on complex issues.
- Coach and mentor less experienced team members.
- Identify upsell opportunities for clients.
- Resolve outages and track, report on, and remediate VM performance.
- Perform client-server migrations, updates, and maintenance.
- Update and follow up on tickets.
Requirements:
- Excellent knowledge of Windows Server 2008/2012/2016/2019.
- Experience with help desk ticketing systems.
- Data administration, retention, and recovery experience.
- Strong understanding of networking, including wireless, wired, security, and basic design.
- Experience with producing support documentation.
- Corporate applications experience, including Microsoft Office and Adobe applications.
- Excellent communication, presentation, writing, and editorial skills.
- Excellent organizational and time management skills.
- Expertise in industry best practices in IT.
- Strong communication and collaboration skills.
- Excellent problem-solving and troubleshooting skills.
- Manage and prioritize multiple simultaneous incidents, projects, and service requests.
- Require limited supervision and direction.
- A college degree or equivalent work experience (4+ years).
- N+ and/or MCSA: Windows Server 2012 or 2016 Certifications.
- Strong understanding of PowerShell.
- Excellent knowledge of Exchange.
- Excellent knowledge of Office 365 / Azure Active Directory / Exchange Online.
- Understanding of virtualized environments.
- Understanding of domain and file security basics and best practices.
What We Offer:
- Competitive salary ($60,000-70,000 annually).
- Health, dental, and vision insurance.
- 401K.
- Paid time off and holidays.
- Opportunities for career growth and development.
- Training and certification support.
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