Digital Retention Strategist

1 week ago


Westminster, Colorado, United States CampusPoint Full time
Job Title: Digital Retention Specialist

CampusPoint is seeking a skilled Digital Retention Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring high customer retention and satisfaction levels.

Key Responsibilities:
  • Proactively engage with customers to understand and address their needs, identifying blockers to renewal and implementing strategies to improve customer loyalty.
  • Analyze data to drive retention efforts and develop effective solutions to address customer pain points.
  • Collaborate with internal teams to handle escalations and enhance the customer experience.
  • Develop and deliver content to support customer adoption and engagement needs.
  • Maintain detailed records of customer interactions and activities in Salesforce.
Requirements:
  • Bilingual English/Spanish skills are a bonus.
  • Strong customer-centric and growth mindset.
  • Experience in customer service and retention.
  • Excellent active listening and empathy to understand customer perspectives.
  • Strong analytical skills and a solution-oriented approach.
  • Skilled in effective negotiation techniques.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Excellent writing and communication skills.
  • Strong ability to collaborate with stakeholders and customers at various skill levels.
About CampusPoint:

CampusPoint is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you need assistance or an accommodation due to a disability, please contact us at or ask to speak with an HR representative.



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