Customer Success Manager

6 days ago


Vienna, West Virginia, United States Alarm Full time
Job Title:

Customer Success Manager

About the Role:

We are seeking a highly motivated Customer Success Manager to lead our service provider sales, onboarding and usage of Smart Home Pay. This position is ideal for candidates who thrive in a collaborative environment, working closely with smart, productive colleagues and customers to develop and enhance outstanding products and processes.

About You:
  • You will engage with Operations, Sales, Support, Product, and Technology teams to help customers understand our offerings, grow with us, and achieve success using our products.
  • You have 1-3 years of relevant work experience as a program or project manager, with experience working within software development teams required.
Responsibilities:
  1. Manage a portfolio of projects and resources across multiple offerings in coordination with Operations, Sales, Support, Product, Finance, and Engineering teams.
  2. Collaborate with ADC Advance leadership and the Alarm.com Sales team to manage the new partner sales pipeline, organize partner recruitment efforts, oversee the underwriting experience, and support partner onboarding activities.
Requirements:
  • Bachelor's Degree or technical degree.
  • Leadership experience with the ability to motivate others and build consensus.
  • Excellent communication, presentation, organizational, and customer service skills.
Why Work for Us?
  • We offer competitive pay and benefits, including subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure.
  • We value working together and collaborating in person. Our employees work from the office 4 days a week.
Salary Range:

$80,000 - $120,000 per year



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