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FVP, Centers of Excellence Technology Solutions Consultant

4 weeks ago

San Diego, California, United States Axos Bank Full time
About This Role

We are seeking a highly skilled and experienced FVP, Centers of Excellence Technology Solutions Consulting to lead the strategic direction and operational management of the Solutions Consulting team within the Centers of Excellence (COE). This role is responsible for driving innovation, standardizing best practices, and ensuring the delivery of high-impact, scalable solutions across multiple products, platforms, and business units.

Responsibilities
  • Develop and implement the strategic vision for the Solutions Consulting team, aligning with the overall enterprise strategy
  • Lead and manage a team of experts specialized in diverse enterprise technology and business domains, fostering a culture of innovation and continuous improvement
  • Partner with lines of business to assess opportunities to improve sales, service, and efficiency through the implementation and optimization of COE technologies
  • Create comprehensive discovery documents specifying the features and functionality required for the technology teams to develop
  • Maintain knowledge of technology evolutions and consistently identify opportunities to pilot and innovate on existing and future technology
  • Standardize best practices and processes across the Solutions Consulting team to ensure consistency, efficiency, and scalability
  • Build and maintain the technology project roadmap for the Centers of Excellence
  • Collaborate with business leaders and technical teams to build and deliver scalable enterprise solutions that meet business needs
  • Monitor and manage the performance of the Solutions Consulting team, using data-driven insights to drive continuous improvement
  • Build and maintain strong relationships with key stakeholders, including senior leadership, business unit leaders, and external partners
  • Ensure effective communication and knowledge sharing across the Solutions Consulting team and the broader organization
  • Manage the budget and resources for the Solutions Consulting team, ensuring optimal allocation and utilization
Requirements
  • Bachelor's degree in Business, Technology, or a related field; advanced degree preferred
  • Minimum of 10 years of experience in a leadership role within a technology or business process management environment
  • Proven track record of leading cross-functional teams and delivering high-impact, scalable solutions
  • Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders at all levels
  • Deep understanding of Salesforce, Contact Center AI, and Robotic Process Automation (RPA)
  • Knowledge of industry best practices and emerging trends in technology and business process management