Customer Service Ambassador
6 days ago
We are seeking a highly skilled and customer-focused Concierge to join our team at Phoenix Senior Living. As a key member of our community, you will be responsible for providing exceptional service to our residents, families, and visitors.
Key Responsibilities- Customer Experience
- Ensure a warm and welcoming atmosphere in the community entry area, extending a greeting and offering beverages to visitors and guests.
- Coordinate with the Community Engagement Director and Executive Director to meet with prospective residents, families, or visitors, minimizing wait times.
- Engage with potential candidates interested in learning more about Phoenix careers and job openings, capturing their information to launch the recruitment process.
- Answer incoming calls and resident calls within two to three rings, using the community's greeting message and identification.
- Take complete messages with pertinent information and communicate them to the intended recipient.
- Offer a community overview to callers, determine who to forward the call to, and notify the caller of the transfer.
- Manage appointments for residents and family members, such as hairdressers, transportation, and other services.
- Send get-well cards to residents and sympathy cards to families, obtaining community leaders' signatures before delivery.
- Administrative Support
- Assist the Associate Director/HR Designee in the community recruitment process.
- Perform computer data entry and other assigned general administrative duties.
- Monitor the Bistro area for refreshments, cleanliness, music, and a pleasant atmosphere.
- Education and Experience
- High School Diploma/GED required.
- Proven customer service experience and skills.
- Knowledge and experience in the Senior Living Industry preferred.
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Customer Experience Ambassador
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