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Customer Service Representative

2 months ago

Opelika, Alabama, United States US Brick Full time
About the Role

US Brick is seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team in Auburn. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales, and ensuring a positive experience for our clients.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to clients, both in-store and over the phone, ensuring their needs are met and exceeded.
  • Sales: Drive sales of bricks and masonry products, utilizing your excellent communication and interpersonal skills to build strong relationships with clients.
  • Order Management: Organize and dispatch trucks and deliveries, ensuring timely and efficient delivery of products to clients.
  • Team Collaboration: Develop a strong working relationship with our outside sales team, contributing to a collaborative and supportive work environment.
  • Safety and Quality: Adhere to all safety, quality, production, and environmental policies and procedures, ensuring a safe and healthy work environment.
  • Adaptability: Demonstrate adaptability and flexibility in a fast-paced sales environment, adjusting to changing priorities and deadlines as needed.
Requirements
  • Education: High School diploma required.
  • Experience: Inside sales or customer service experience highly preferred.
  • Skills: Proactive, critical thinker and problem solver, team-player mindset, adaptability, excellent oral, written, and interpersonal communication skills.
  • Software Proficiency: Proficiency in Microsoft Office required, experience with Oracle highly preferred.
What We Offer
  • Competitive Pay: A competitive salary and benefits package.
  • Medical, Dental, and Vision: Comprehensive medical, dental, and vision insurance.
  • 401k: A 401k plan with company match.
  • Paid Time Off: Generous paid time off and holidays.