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Customer Support Specialist
2 months ago
Are you looking for a rewarding career path? Do you aspire to work with a company that prioritizes your professional development and personal well-being?
Founded in 1908, our family-owned enterprise is celebrated for its commitment to outstanding service and customer satisfaction. We are currently seeking a dedicated full-time Customer Support Specialist to enhance our team.
Position Overview:
The Customer Support Specialist will be instrumental in delivering technical support and addressing user inquiries related to computer systems and applications.
Key Duties:
- Install, maintain, and troubleshoot mobile technology and applications (both Apple and Android).
- Oversee the deployment, updates, and troubleshooting of computer systems (Windows).
- Configure servers and execute administrative responsibilities across various software platforms.
- Diagnose and resolve technical challenges associated with computer and mobile device hardware and software.
- Manage the installation and upkeep of networking equipment.
- Collaborate with colleagues to troubleshoot and resolve technical issues.
- Stay informed about the latest technology trends and advancements.
- Perform additional relevant tasks as required.
Qualifications and Skills:
- Exceptional communication and customer service abilities.
- Capability to articulate technical problems to both technical and non-technical audiences.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office and related applications.
- Eagerness to learn and adapt to emerging technologies.
- Willingness to travel to various office locations as needed.
About Our Company:
- Dedication to Integrity and Service Excellence
- Focus on Mutual Respect and Delivering Satisfaction
- Commitment to Safety and Continuous Improvement
Employee Benefits:
- Competitive Salary
- 401K Plan with Matching Contributions
- Paid Time Off and Holidays
- Health Insurance for Employees and Their Families
- Incentive Programs and Opportunities for Professional Growth
We are an Equal Opportunity Employer that values diversity and inclusivity, providing a drug-free workplace environment and adhering to ADA regulations. We do not discriminate based on race, color, religion, national origin, gender, sexual orientation, genetic information, disability, or age. Join us and embark on a fulfilling career journey.
